Our policy lasts 30 days from the purchase date of your product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send digital pictures of your product(s) showing that they are new in the box and we will issue an RMA.
Several types of goods are exempt from being returned. Grip tape, hand grips and bearings are consumable products and are not covered under warranty unless received in a non-functioning or defective state.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds will NOT be issued for:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Shipping charges incurred by Smokin Scooters to originally ship your package to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Unless otherwise specified, refunds will be issued in the form of store credit.
Late or missing refunds (if applicable)
Refunds can take up to 5 business days to be credited back to your funding source (not including weekend days or holidays). If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale and closeout items cannot be refunded.
We only accept exchanges for items that are defective or damaged. You must notify us within 24 hours of receipt that an item was defective or damaged and it must not be used. Please DO NOT USE the product(s) that you believe to be damaged or defective. Once a product is used, we cannot accept an exchange. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will issue an RMA/return address.
To return your product, you should email us for an RMA/return address after you have provided pictures to email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping originally incurred by Smokin Scooters will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.