Submit Warranty Claim

WARRANTY TERMS AND CONDITIONS

Due to the inherent nature of the sport and industry of freestyle scooters most distributors and their manufacturers have very limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty. 

  • A MANUFACTURER’S WARRANTY WILL ONLY COVER A DEFECT IN THE MANUFACTURING PROCESS. IT DOES NOT COVER DAMAGE INFLICTED BY IMPACT ON THE SCOOTER.
  • Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique.
  • Most manufacturers will also not cover warranty claims on items that show excessive or obvious wear directly or indirectly related to the claim.
  • Any modification to a product will void the distributor's warranty for that individual part as well as any associated parts.
  • A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!

The following parts are consumable products and are not covered under warranty unless received in a non functioning or defective state:

  • Bar Ends, Bearings, Brakes, Grip Tape, Grips, Headsets, Pegs, Wheel Guards

Warranty claims must be submitted within the warranty timeframes as outlined by the manufacturer.  Warranty claims submitted outside of the warranty claim period will not be considered, no exceptions.   Once a warranty claim is submitted to the manufacturer, it is at the discretion of the manufacturer to determine whether a warranty submission is valid and will be honored.

Whether submitting a warranty claim directly to the manufacturer or through Smokin Scooters, you will need to provide the following information:

  1. Original receipt
  2. Detailed picture(s) of damaged product
  3. Detailed description of how the damage was incurred

Please note that when a warranty claim is submitted through Smokin Scooters, as opposed to directly to the manufacturer, we are merely facilitating the warranty claim process.  Smokin Scooters will help gather the required documentation necessary to submit your warranty claim with the manufacturer, who is responsible for the final determination of whether or not a warranty claim will be honored. 

 

Manufacturer Warranty Details Submit Claim Required Documentation
5Starr 5 Starr Warranty To 5Starr Receipt, Pictures, Description
Addict Addict Warranty Through Smokin Scooters Receipt, Pictures, Description
Affinity Affinity Warranty To Affinity Receipt, Pictures, Description
Chilli Chilli Warranty To Chilli Receipt, Pictures, Description
Crisp Crisp Warranty Through Smokin Scooters Receipt, Pictures, Description
District District Warranty Through Smokin Scooters Receipt, Pictures, Description
Dominator Dominator Warranty To Dominator Receipt, Pictures, Description
Downside No Warranty - Discontinued To Downside Receipt, Pictures, Description
Drone N/A To Drone Receipt, Pictures, Description
Eagle Eagle Warranty Through Smokin Scooters Receipt, Pictures, Description
Envy Envy Warranty Through Smokin Scooters Receipt, Pictures, Description
Ethic Ethic Warranty Through Smokin Scooters Receipt, Pictures, Description
Fasen Fasen Warranty Through Smokin Scooters Receipt, Pictures, Description
FIGZ No Warranty To FIGZ Receipt, Pictures, Description
Friendly No Warranty To Friendly Receipt, Pictures, Description
Fuzion Fuzion Warranty To Fuzion Receipt, Pictures, Description
Grit Grit Warranty To Grit Receipt, Pictures, Description
Hella Grip No Warranty To Hella Grip Receipt, Pictures, Description
Longway Longway Warranty Through Smokin Scooters Receipt, Pictures, Description
Lucky Lucky Warranty To Lucky Receipt, Pictures, Description
Madd Gear Madd Gear Warranty Through Smokin Scooters Receipt, Pictures, Description
Native Native Warranty To Native Receipt, Pictures, Description
Phoenix Phoenix Warranty To Phoenix Receipt, Pictures, Description
Proto Proto Warranty To Proto Receipt, Pictures, Description
River Wheels River Warranty To River Wheels Receipt, Pictures, Description
Root Industries Root Industries Warranty Through Smokin Scooters Receipt, Pictures, Description
Sacrifice Sacrifice Warranty To Sacrifice Receipt, Pictures, Description
Scoot Rack No Warranty To Scoot Rack Receipt, Pictures, Description
Tilt Tilt Warranty Through Smokin Scooters Receipt, Pictures, Description
TSI TSI Warranty To TSI Receipt, Pictures, Description
Wise n/a Through Smokin Scooters Receipt, Pictures, Description
YGW YGW Warranty To YGW Receipt, Pictures, Description